Order Cancellation
By the Customer
- Once an order is placed through the QR code system, cancellations are not allowed after confirmation.
- If an order is delayed beyond the estimated delivery time, customers may contact hotel staff for assistance.
By the Restaurant
- The restaurant reserves the right to cancel an order due to unavailability of items, operational constraints, or other unforeseen circumstances.
- In such cases, customers will be notified immediately, and if payment was made online, a full refund will be processed.
By the Hotel
- Hotels do not have the authority to cancel food orders on behalf of customers unless there is an emergency or a customer request due to valid reasons.
Refund Policy
Refund Eligibility
- A refund will be issued in the following cases:
- The restaurant is unable to fulfill the order.
- The customer receives an incorrect or significantly different order from what was placed.
- The food is not delivered due to an error on the restaurant’s end.
Refund Process
- If a refund is applicable, the amount will be credited back to the original payment method within 5-7 business days.
- For cash-on-delivery orders, the hotel will coordinate with RestroHub to initiate a refund as per the hotel's internal process.
No Refund Policy
- Refunds will not be issued for dissatisfaction based on personal taste preferences.
- Orders canceled by the customer after confirmation will not be eligible for a refund.
Dispute Resolution
- Any disputes regarding cancellations or refunds must be raised within 24 hours of order delivery.
- Customers can contact hotel reception or RestroHub’s support team for resolution.
Contact Information
For any questions regarding our Cancellation & Refund Policy, please contact:
📧
[email protected]
📞 +91 6371 232 567
