Effective Date: February 2025
Welcome to RestroHub! These Terms and Conditions ("Terms") govern your use of the RestroHub mobile application (the "App") for ordering food from partnered restaurants during your hotel stay or dining in at a restaurant. By using the App, you agree to these Terms.
Definitions
- "RestroHub" refers to the mobile application and services provided.
- "User" refers to anyone using the App to place orders.
- "Hotel" refers to the accommodation provider where the User is staying.
- "Restaurant" refers to the food provider fulfilling orders.
- "Order" refers to a food request placed through the App.
Service Overview
- RestroHub acts as a facilitator between hotels, restaurants, and users for food ordering.
- Orders placed through the App are processed directly by the partnered restaurant.
- Hotels do not prepare the food but may assist in facilitating the order process.
User Responsibilities
- Users must provide accurate details (room number, contact details, and order preferences).
- Users agree to make timely payments for their orders, as per the selected payment method.
- Users must ensure they review their order details before confirmation.
Orders & Payments
- Order Confirmation: Once placed, an order cannot be modified or canceled unless the restaurant allows it.
- Payment Options: Users can pay via UPI, cash (at hotels), or other available payment methods.
- Refunds & Cancellations: Refer to our Cancellation & Refund Policy for details.
Delivery & Timelines
- Orders will be delivered to the user’s hotel room or dining table within the estimated time.
- RestroHub is not responsible for delays caused by restaurants, hotels, or external factors.
- If the order is not received, users must contact customer support immediately.
Liability & Disclaimers
- RestroHub is a technology platform and does not prepare or handle food. Any issues related to food quality, allergens, or delivery must be addressed with the restaurant.
- We do not guarantee food availability, pricing accuracy, or uninterrupted service.
- RestroHub is not liable for any disputes between users, hotels, and restaurants.
Account & Data Usage
- Users must maintain the confidentiality of their login details.
- Any misuse of the App may lead to account suspension.
- RestroHub respects your privacy—see our Privacy Policy for more details.
Changes to Terms
We may update these Terms & Conditions at any time. Users are encouraged to review them periodically. Continued use of the App constitutes acceptance of the changes.
Contact Information
We may update these Terms & Conditions at any time. Users are encouraged to review them periodically. Continued use of the App constitutes acceptance of the changes.
For any queries or support:
Email: [email protected]
Phone: +91 6371 232 567
